ORDERING

Orders are accepted online via our website, postal mail or toll-free telephone number. Use our fully secure online store to submit your online order. We use Secure Sockets Layer (SSL) encryption to ensure your personal details are safe. You can check our security certificate (on home page) by clicking on the logo to verify that it is current. You will know it is working when you see the address bar change to yellow during checkout and the page address begins with https. Please keep in mind that our site is completely secure and confidential. We respect your privacy and information you provide to us will never be shared with anyone else. Any personal or credit information you send to us via postal mail or telephone is promptly entered into our secure ordering system and all papers are shredded and destroyed. Your credit card information is promptly deleted from our records once your purchase is shipped.

Please do not be concerned if your selection(s) do not appear as SOLD immediately. Your selected item is revised as unavailable only after your credit card is authorized manually. This secure method prevents double-charges and allows for correction of errors before they appear on your credit card.

PAYMENTS

DOMESTIC CUSTOMERS

We accept all major credit cards - American Express, Visa, MasterCard and Discover. The merchant name shown on your credit card statement will be discreetly listed as HVL thus ensuring your complete privacy.

INTERNATIONAL CUSTOMERS

International clients may pay via credit card or International Money Order in US funds drawn on a US bank only. We accept all major credit cards - American Express, Visa, MasterCard and Discover. The merchant name shown on your credit card statement will be discreetly listed as HVL thus ensuring your complete privacy.

PAYPAL

If you prefer to pay via PayPal, please send your request to . State the item(s) and item number(s) you wish to purchase and we will be happy to send you a PayPal invoice.

The most secure and private way to order is online but we also accept Money Orders, Cashier's Checks, Personal or Company Checks. Please allow twelve (12) days for check processing from the time we receive your check until we ship your order. If you would like to pay with a money order or check, your selection(s) will be reserved and listed as "ON HOLD". Items on hold will be placed back in the store listings if payment is not received within ten (10) days.

POSTAL MAIL PAYMENTS

You will receive confirmation via email (if provided) when your order with payment are received.

CONFIRMATION

After you have submitted your order, you will receive confirmation that your order was placed and that we have received your payment.

GIFT SERVICES

We offer beautiful gift wrapping in a bag or box and gift cards for that special person in your life. This service is selected upon checking out. If ordering via postal mail, please be sure the clearly state which gift services you would like. Don't forget to add the selected services to the payment.

GIFT BAG: $6.00 per package - Please clearly specify which items should be wrapped.
GIFT BOX: $10.00 per package - Please clearly specify which items should be wrapped.
Gift Card: $1.00 - Be sure to specify the message that should be included in the gift card.
No invoice in the box: No charge - You'll probably want to select this option if the purchase is a gift going to a different address.
Invoice to different address: 50¢ - Please specify address in special instructions.

All Gift Services fees are non-refundable.

SALES TAX Orders with Ohio billing addresses will be charged 7.75% Ohio State sales tax.

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We hope that this information helps you but if you have any questions please do not hesitate to email us at . Email is the always the best way to contact us and all questions or concerns are handled in a timely manner.